Shipping policy
SHIPPING POLICY Last updated: April 2026
SHIPPING RATES
United States: $5.99 USD | Free shipping on orders over $50 USD Canada: $9.99 CAD | Free shipping on orders over $75 CAD International: $14.99 USD | No free shipping
PROCESSING TIME All orders are processed within 1–2 business days. Orders are not processed on weekends or holidays.
ESTIMATED DELIVERY TIMES
- United States: 5–9 business days
- Canada: 6–10 business days
- International: 10–20 business days
Delivery times are estimates and may vary due to carrier delays, high demand, or customs processing.
SHIPPING CARRIERS We partner with major trusted carriers such as USPS, UPS, DHL, and other local delivery providers, depending on your location and order size. All orders include tracking information so you can follow your package every step of the way.
TRACKING Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 1–3 days for tracking updates to appear.
CUSTOMS & DUTIES International orders may be subject to customs fees, duties, or taxes depending on your country. These charges are the responsibility of the customer.
RETURNS & REFUNDS For information about returns and refunds, please visit our Return & Refund Policy.
NEED HELP? Our support team responds within 1–2 business days. support@petnola.com