Politique de confidentialité
Last updated: March 17, 2026
Petnola operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Petnola is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to your personal information.
Personal Information We Collect
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you.
We may collect:
• Name, billing address, shipping address
• Email address and phone number
• Payment information (processed securely through third-party providers)
• Order details and transaction history
• Device information (IP address, browser, etc.)
• Website usage and interaction data
How We Collect Information
We collect information:
• Directly from you (when you make a purchase or contact us)
• Automatically through cookies and similar technologies
• From service providers (such as payment processors and Shopify)
How We Use Your Information
We use your personal information to:
✔ Process and fulfill orders
✔ Provide customer support
✔ Improve our website and services
✔ Send order updates and notifications
✔ Prevent fraud and ensure security
✔ Send marketing communications (you can unsubscribe anytime)
Sharing Your Information
We may share your information with:
• Shopify (our platform provider)
• Payment processors
• Shipping and logistics partners
• Marketing and analytics providers
All partners handle your data according to their own privacy policies.
Shopify & Third-Party Services
Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to provide and improve services.
Learn more: https://privacy.shopify.com
Cookies & Tracking
We use cookies and similar technologies to:
• Improve your browsing experience
• Analyze traffic and behavior
• Personalize content and ads
You can control cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to:
✔ Access your personal data
✔ Request correction or deletion
✔ Opt out of marketing communications
✔ Request data portability
To exercise your rights, contact us below.
Data Security
We take reasonable steps to protect your personal information.
However, no system is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your data only as long as necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
Children’s Privacy
Our services are not intended for children under the age of majority.
We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: