Política de reembolso
RETURN & REFUND POLICY Last updated: April 2026
At Petnola, we want you to feel confident with every purchase. That's why we offer a 30-Day Money-Back Guarantee.
30-DAY GUARANTEE You have 30 days from the date of delivery to request a refund or replacement.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will gladly offer a replacement or a full refund at no extra cost.
To process your request, please provide:
- Your order number
- A photo or video of the item
RETURNS Due to the nature of our fulfillment process, we do not require customers to return items in most cases. However, if a return is necessary, we will provide clear instructions.
NON-RETURNABLE SITUATIONS We do not offer refunds or replacements in the following cases:
- Incorrect shipping address provided by the customer
- Delays caused by carriers or customs
- Minor differences in product appearance that do not affect its functionality or intended use
REFUNDS Once your request is approved, your refund will be processed to your original payment method within 5–10 business days.
RESPONSE TIME Our support team responds to all inquiries within 1–2 business days.
LATE OR MISSING REFUNDS If you haven't received your refund yet, please check your bank account, then contact your credit card provider, and finally contact us for assistance.
CONTACT US support@petnola.com
We're here to help and make things right — your satisfaction is our priority.